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Genetic Insights

We support your commitment to improving the health of individuals, families, and communities.

More than 26 million Americans have proactively initiated a consumer genetic test—a trend that’s expected to continue or even accelerate. 1

How do we best serve this growing demand? By providing tools for patients to partner with healthcare providers. 

We want people to know how to be proactive about their next steps. And we want you, as a provider, to feel equipped to confidently manage your patients’ care, based on their test results. 

Genetic Insights tools

Genetic reports. Personalized, easy-to-understand, evidence-based reports for your patients.


Lab reports. Easy-to-print lab reports to share with providers.


Quick Reference Guides. Evidence-based, distilled information for providers about test results, next steps, and clinical guidelines to facilitate meaningful, productive conversations.


Genetic counseling. Access to genetic counselors to answer questions, for both providers and patients—at no extra cost. 

doctor and patient

Clinical guidance

We work with PWNHealth’s independent clinician network of board-certified physicians and genetic counselors to ensure clinical guidance of Genetic Insights at every step of the way


Our 5-step process:


  1. Test requests are individually evaluated for eligibility.
  2. A board-certified physician submits a test order to the Quest Diagnostics CLIA-certified lab.
  3. Depending on reported health history, your patient may get a personalized message to review the details of their test evaluation.
  4. After the test is performed, a board-certified lab director reviews and signs off on the results.
  5.  The lab report is released to a PWN network provider and is available for your patient on the Genetic Insights online dashboard.

Genetic counseling

We want everyone who purchases Genetic Insights to have access to online genetic counseling, and we include it in the cost of the test.


Your patients can:

    • Submit a question to a genetic counselor.

    • Schedule a 1-on-1 session with a genetic counselor to discuss results.


1. MIT Technology Review. February 11, 2019. Accessed February 1, 2023.

The Genetic Insights test was developed and is performed by Quest Diagnostics. The test results are not diagnostic and do not determine the overall chance of developing a disease or health condition. The tests are not cleared or approved by the US Food and Drug Administration. Individuals should consult a healthcare provider before taking any action based on test results, including before making any treatment, dietary, or lifestyle changes. 

Our Quest Diagnostics Genetics Center can help

You can get answers, assistance, and advice from board-certified genetic counselors, medical geneticists, and medical directors. Call 1.866.GENE.INFO (1.866.436.3463).

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Genetic Counseling

We want all Genetic Insights consumers to have access to online genetic counseling, and we include it as part of the cost of the test. 


All Genetic Insights consumers can: 


  • Submit a question to a genetic counselor through a secure, online portal. 
  • Schedule a one-on-one session with a genetic counselor.