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Outage notice:

Due to the global information outage that occurred Friday, Quest is taking swift action to respond, recover and restore our operations. Our Patient Services are operating with reduced capacity so you may experience longer wait and service times. Our Customer Contact teams are currently unavailable. We appreciate your patience as we work toward returning to normal operations. 


Inclusion and diversity

At Quest Diagnostics, Inclusion & Diversity is woven into who we are and what we do. We are inspired by the experiences and perspectives of our diverse employees. Diversity of thought and authentic connections empower us to create valuable solutions and deliver inclusive care to our patients and communities.

Respecting differences for all people enables Quest Diagnostics to fulfill The Quest Way, which includes our Strategy (how we grow), our Culture (how we work), and our Purpose (why we exist): ie, working together to create a healthier world, one life at a time. Operating with transparency, investing in a culture of trust, and challenging ourselves to take meaningful actions makes Quest a place where employees and patients feel they belong. We've established a culture where we're dedicated to exemplifying the "5Cs":  Customer first; Care; Collaboration; Continuous improvement; and Curiosity.

"Inclusion & Diversity is an integral part of who we are and is reflected in the character of our company and the actions of our employees. By consistently inviting new perspectives and exploring new experiences, we create an inclusive, respectful and empathetic workplace where everyone feels they belong."
- Desyra Highsmith Holcomb, Director of Inclusion & Diversity, Quest Diagnostics

At Quest Diagnostics, people are our priority. Our CultureTalent, and Community Framework guides our ongoing commitment to focus on what means the most to us.

  • Culture: The daily expressions of shared values, beliefs, and attitudes through inclusive behaviors that foster belonging 
  • Talent: How we identify, hire, develop, and listen to top diverse talent 
  • Communities: How we incorporate diverse insights for the benefit of our clients and communities  

Some of the ways we uphold our commitment include:

The Quest Inclusion and Diversity (I&D) Council advises Quest and senior leaders as I&D goals and priorities are established, acts as a visible I&D leader, and represents the needs and perspectives of diverse demographics across the company and our communities.

At Quest, we're proud of our 11 Employee Business Networks (EBNs). Our EBNs are vital to fulfulling The Quest Way, including our Purpose, Strategy, and Culture. All networks are open to all employees, and we encourage all employees to participate in the EBNs of their choice. Our EBNs create a platform to engage new colleagues and senior leaders, drive education and advocacy, access leadership development opportunities, drive community involvement, and influence business strategy.

Courageous conversations on race and inclusion

On June 4, 2020, we hosted our first Courageous Conversation, a virtual employee event that aimed to elevate and honor a difficult but critical topic, seek feedback on a path forward, and spark an ongoing discussion at Quest. The feedback was so positive, we continued the initiative and held over 60 conversations with 7,400 employees in 2020.

"This conversation has made me feel the most proud I have ever been to be an employee of Quest. Thank you!"
- Quest team member

Our commitments

Quest Diagnostics has made public its commitment to its employees and equitable compensation clear. Click here to learn more about our commitment to our employees and here to learn more about our commitment to equitable compensation.

The official blog of Quest Diagnostics

Stay up to speed on all the great things our people are doing every day at our company blog!